Return window and eligibility
If you are not satisfied with an eligible item, you may request a return within 30 days of delivery. Items must be returned in substantially the same condition you received them. Some limited-edition or personalized items may not be returnable; check the individual product listing or contact support to confirm eligibility.
How to request a return
To start a return, contact our support team by email at [email protected] or by phone at . Provide your order number, the item(s) you wish to return and a brief reason for the return. We will reply with instructions and the return address. Do not send returns without prior approval, as unapproved returns may delay processing.
Return shipping and restocking
Customers are responsible for paying return shipping. There is no restocking fee for approved returns. We recommend using a traceable shipping method when returning items because we cannot be responsible for returns lost in transit by the shipper you choose.
Refund processing
Once we receive and inspect the returned item, we will notify you of the refund decision. Approved refunds are issued to the original payment method within 7 days of inspection. Original shipping charges are not refundable. If you have questions about refund timing after we confirm approval, contact us at [email protected].
This store’s return settings
Request an eligible return within 30 days after delivery. Approved refunds are processed within 7 business days; the customer pays ordinary eligible return-shipping costs. Restocking fee setting: none. Original shipping is generally non-refundable, subject to law and store error. These store settings override different manufacturer instructions. Request instructions from [email protected]; store address: 200 rue de Gaspé, 1205, Montreal, QC, H3E 1E6, Canada.